Terms & conditions

Coaching Terms & Conditions

These Terms apply to all coaching services provided by Leigh Ann Hills trading as Intro Coaching.

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Nature of Coaching

Coaching is a collaborative process designed to support reflection, clarity and intentional change. It is not therapy, counselling, medical advice or crisis support.​

Clients remain responsible for their own decisions, actions and outcomes.

If you are experiencing acute mental health difficulties, coaching may not be appropriate and alternative support may be recommended.

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Confidentiality

All sessions are confidential except where:

• Disclosure is required by law

• There is risk of serious harm to you or others

Booking & Payment

Coaching sessions must be paid in advance unless otherwise agreed.​

For coaching series, payment plans may be arranged. All fees must be settled within the agreed timeframe.

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Cancellations & Rescheduling

If you need to reschedule a session, please provide at least 48 hours’ notice. Sessions cancelled with less than 48 hours’ notice may be charged in full. If I need to reschedule, an alternative time will be offered.

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Refunds

Single sessions are non-refundable once delivered.​

For coaching series, refunds are not available for completed sessions. If you choose to discontinue a series, unused sessions may be refunded at my discretion.

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Professional Boundaries

Coaching sessions are structured conversations within agreed time boundaries. Communication between sessions is limited to scheduling and administrative matters unless otherwise agreed.​